Elephant Walk Customer Care. Last updated November 4, 2026.
What texts will I get?
Customer care texts about ordering from us:
- Updates on a pickup order you placed: when the kitchen has it and when it's ready. If you change your order by text, we'll confirm the change.
- Replies when you text us about your order or about ordering.
No ads, offers or promotions.
How do I sign up?
- Ordering by phone. After you place your order, our ordering assistant asks if we can text you updates about it. You only get texts if you say yes.
- Texting us. If you text (513) 952-8554 to place an order or ask a question, we'll reply by text.
You don't have to agree to texts to place an order. See Order by Phone or Text for exactly what our ordering assistant asks.
How often, and what does it cost?
Two texts per order, plus our replies when you text us, so message frequency varies. Message and data rates may apply, depending on your mobile plan.
How do I stop?
Reply STOP to any of our texts. You'll get one text confirming you're unsubscribed, and then nothing more.
How do I get help?
Reply HELP to any of our texts, or call us at (513) 526-1555.
Carriers
Mobile carriers aren't responsible for texts that arrive late or don't arrive.
Your privacy
We never sell, rent or share your mobile number or your consent to receive texts with anyone for marketing. Our Privacy Policy has the details.
Who sends these texts?
These texts are sent by seblework, operating as Elephant Walk, 170 West McMillan Street, Cincinnati, OH. Texts come from (513) 952-8554.
Questions? Call (513) 526-1555.